We only collect personal information that you choose to share with us — your name, email address, and phone number if you contact us, plus whatever details you include in the body of your message. We use that information for one purpose: to write back to you. We do not sell it, lend it, license it, or share it with marketing partners or advertising networks. We store it on the same servers that run this site, kept reasonably long enough to follow up on your inquiry — usually six to twelve months, sometimes longer for orders or projects with open warranty. You may request a copy of everything we hold, ask us to correct mistakes, or have it deleted entirely. Just send a note and we will act on it within thirty days. If you feel we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.
This site uses a small number of cookies. Essential cookies remember basic things like your language preference, the contents of your cart, and whether you've already dismissed this banner — without them the site does not work properly. We do not set advertising cookies, we do not run third-party tracking pixels, and we do not feed data into marketing networks. If your browser supports it, you can block or delete cookies in your settings and the site will still function (you'll be asked again about banners). Essential cookies are kept for the duration of the session or up to twelve months for preferences. We do not store personally identifying information in any cookie.
If you'd like to access, update, port, or erase any personal information we have on file, please contact us — we'll act on it within thirty calendar days, at no charge. You have the right to withdraw consent for any future processing, to restrict how we use existing records, and to ask that your data be moved to another service in a portable format. Records subject to legal retention (orders, invoices) cannot be deleted before the required period elapses, but everything else can. You also have the right to raise a complaint with the supervisory authority in your country. Just email hello@alpinerefuge-95271.com.